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Whether you need guidance on a barrel sauna, a pergola, or your recent order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like barrel saunas, pergolas, and greenhouses may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days of placing your order, feel free to email us and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, contact us within 30 days of delivery. For full details on eligibility and the return process, please review our Return Policy page.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible items within 30 days of delivery. Please reach out to our team with your order number and the product you are interested in, and we will walk you through the process.
How do I choose the right sauna or recovery product for my space?
We recommend starting with your available space and intended use. Barrel saunas come in a range of sizes suited for patios or backyards, while compression boots and other recovery gear fit easily into any room. Email us with your setup details, and we can help you find the best match.
Do your pergolas and greenhouses require assembly?
Yes, our pergolas and greenhouses arrive with detailed instructions and hardware for customer assembly. The level of effort varies by product, so check the individual product listing for specifics on dimensions, materials, and what to expect during setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every package.
30-Day Returns
Owned and operated by Premier Home Oasis, we stand behind every product with a straightforward return process.
